Crisis Hotline Counselor (Bilingual)
Company: TAG MedStaffing
Location: Miami
Posted on: March 21, 2026
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Job Description:
Job Description Job Overview – Crisis Hotline Counselor
(Bilingual) Compensation: $22.50/hour Location: Miami, FL Schedule:
Monday to Friday (Hybrid Evening Shift), 12 PM – 9 PM or 2 PM – 11
PM TAG MedStaffing is urgently hiring a Crisis Hotline Counselor
(Bilingual) in Miami, FL for our client, supporting behavioral
health crisis response for individuals experiencing emotional
distress or mental health crises. In this hybrid role, you will
provide crisis counseling, suicide intervention, and resource
referrals while documenting calls in case management systems.
Bilingual in Spanish or Creole is required. Responsibilities as the
Crisis Hotline Counselor (Bilingual): Crisis Counseling &
Intervention: Provide crisis counseling and suicide intervention
through hotline services for individuals experiencing emotional
distress or behavioral health crises. Resource Referral & Support:
Connect callers with appropriate behavioral health services, social
resources, and community support organizations. Crisis Protocol
Adherence: Follow established crisis response protocols and
escalation procedures to support high-risk or emergency situations.
Call Documentation & Data Entry: Accurately document call details
and case notes in case management systems while ensuring timely
recordkeeping. Confidentiality & Compliance: Maintain strict
adherence to confidentiality, privacy standards, and HIPAA
regulations while handling sensitive information. Qualifications
for the Crisis Hotline Counselor (Bilingual): Language Requirement:
Bilingual in Spanish or Creole is required. Education: Bachelor’s
degree in Social Work, Psychology, Human Services, or a related
behavioral health field is required. Experience: 1–2 years of
experience in crisis counseling, behavioral health services,
hotline support, or social services required. Industry Knowledge:
Familiarity with crisis intervention techniques, suicide prevention
practices, and behavioral health referral processes is preferred.
Technical Skills: Proficiency using computers and software
applications including call management systems, databases, and
Microsoft Office tools is required. Skills & Attributes:
Demonstrates strong active listening, crisis de-escalation,
emotional resilience, and the ability to communicate calmly and
effectively during high-stress situations. Application Notice:
Qualified candidates will be contacted within 2 business days of
application. If an applicant does not meet the above criteria, TAG
MedStaffing will keep your resume on file for future opportunities
and may contact you for further discussion. ID 48343
Keywords: TAG MedStaffing, North Lauderdale , Crisis Hotline Counselor (Bilingual), Healthcare , Miami, Florida
